ERMITS LLC - E-COMMERCE POLICIES

1. SUBSCRIPTION & PAYMENT TERMS

Effective Date: November 19, 2025

Last Updated: November 19, 2025

These Subscription & Payment Terms ("Payment Terms") supplement the ERMITS LLC Master Terms of Service and govern all paid subscriptions, purchases, and financial transactions related to ERMITS Services.

1.1 Subscription Plans and Pricing

1.1.1 Available Plans

ERMITS offers various subscription tiers across its product portfolio:

Freemium Tiers (No Payment Required):

• Limited feature access
• Usage quotas and restrictions
• Community support only
• No service level commitments
• May include advertisements or promotional content
• Subject to modification or termination at any time

Free Trial Plans:

• Full feature access for trial period
• Duration varies by product (typically 14-30 days)
• No credit card required to start trial
• Payment method required only when converting to paid subscription
• One free trial per user/organization per product
• Abuse of free trials (multiple accounts, etc.) is prohibited

Paid Subscription Tiers:

Each ERMITS product offers multiple paid tiers with varying features, quotas, and support levels:

Standard/Professional Plans:

• Core features and functionality
• Standard usage quotas
• Email support (24-hour response)
• Monthly or annual billing
• Pricing published on product websites

Enterprise Plans:

• Advanced features and customization
• Higher usage quotas or unlimited usage
• Priority support (4-hour response)
• Custom billing arrangements
• Volume discounts available
• Dedicated account management
• Custom contracts and SLAs

Federal/Government Plans:

• CMMC-compliant features
• FedRAMP-aligned infrastructure options
• Government-specific support
• DFARS/FAR compliance features
• Custom pricing and contracts
• Contact sales for details

1.1.2 Pricing Structure

Currency:

• All prices listed in U.S. Dollars (USD) unless otherwise specified
• International customers may see estimated local currency prices
• Charges processed in USD; currency conversion by payment processor

Pricing Transparency:

• Current pricing published on product websites
• All fees disclosed before purchase
• No hidden charges or surprise fees
• Transparent overage fee structure (where applicable)

Price Changes:

• ERMITS reserves the right to modify pricing at any time
• Existing Customers: 30 days' advance notice of price increases
• Grandfathering: Current subscription price honored through current billing cycle
• Acceptance: Continued use after price change effective date constitutes acceptance
• Cancellation Option: Cancel before price increase takes effect to avoid new pricing

1.1.3 Product-Specific Pricing

Detailed pricing for each product family:

TechnoSoluce™ SBOM Analyzer:

• Free trial: 14 days
• Starter: $5,000/year (up to 50 applications)
• Professional: $12,000/year (up to 51-200 applications)
• Enterprise: $25,000/year (200+ applications)
• Federal: $40,000/year

Note: Exact pricing subject to change. See individual product websites for current pricing. Advisory services require consultation for custom quotes.

1.2 Billing and Payment

1.2.1 Payment Methods

Accepted Payment Methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards with credit card logo
• ACH bank transfers (Enterprise customers only)
• Wire transfers (Enterprise customers, annual plans only)
• Purchase orders (Enterprise/Government customers with approved credit)

Payment Processor:

• All credit/debit card payments processed by Stripe, Inc.
• ERMITS does not store complete payment card information
• Payment security governed by PCI-DSS compliance
• See Stripe Privacy Policy: https://stripe.com/privacy

1.2.2 Billing Cycles

Monthly Subscriptions:

• Billed on the same day each month (subscription start date)
• Example: Subscribe on January 15 → billed on 15th of each month
• Prorated charges for mid-cycle upgrades
• No proration for downgrades (takes effect next billing cycle)

Annual Subscriptions:

• Billed once per year on subscription anniversary date
• Discounted pricing compared to monthly (typically 15-20% savings)
• Entire year charged upfront
• Prorated refunds not available (see Refund Policy, Section 2)
• Automatic renewal unless cancelled before anniversary

1.2.3 Automatic Renewal

Renewal Process:

• Subscriptions automatically renew at the end of each billing cycle
• Renewal charge processed using payment method on file
• No action required to continue service
• Same subscription tier and features unless modified

Renewal Notifications:

• Email notification 7 days before renewal (monthly subscriptions)
• Email notification 30 days before renewal (annual subscriptions)
• Notification includes renewal date, amount, and payment method
• Instructions for cancellation included in notification

Renewal Failure:

• If payment fails, ERMITS will retry up to 3 times over 7 days
• Email notifications sent for each failed attempt
• After final failure, subscription cancelled and access suspended
• Grace period of 7 days to update payment method
• Service restored immediately upon successful payment

1.3 Upgrades, Downgrades, and Plan Changes

1.3.1 Upgrading Subscriptions

Mid-Cycle Upgrades:

• Immediate access to upgraded features
• Prorated credit applied for unused portion of current plan
• Prorated charge for upgraded plan through end of current cycle
• Next renewal at full upgraded plan price

1.3.2 Downgrading Subscriptions

Mid-Cycle Downgrades:

• Downgrade request recorded immediately
• Current plan features remain active through end of billing cycle
• Downgrade takes effect at next renewal date
• No prorated refund for unused portion of higher-tier plan
• Lower price charged at next renewal

1.4 Taxes and Fees

1.4.1 Sales Tax and VAT

United States:

• Sales tax charged based on billing address
• Rates vary by state, county, and municipality
• Tax-exempt organizations: Provide valid exemption certificate to legal@ermits.com
• Tax amounts shown before final payment confirmation

European Union:

• VAT charged for EU customers based on location
• VAT rate determined by customer's country
• Business customers: Provide valid VAT ID for reverse charge (if applicable)
• VAT shown separately on invoices

1.4.2 Additional Fees

Payment Processing Fees:

• No additional fees for standard credit/debit card payments
• Wire transfer fees may apply (typically $25-50 per transfer, paid by customer)
• ACH processing fees may apply for large transactions

Late Payment Fees:

• No late fees for monthly subscriptions (subscription cancelled after grace period)
• Enterprise/Invoice customers: 1.5% monthly interest on overdue balances (or maximum allowed by law)
• Collection costs may be charged for significantly overdue accounts

1.6 Free Trials

1.6.1 Free Trial Terms

Eligibility:

• One free trial per user per product
• No credit card required to start trial
• Payment method required only when converting to paid subscription
• Email verification required
• Business email address recommended (personal emails may be restricted)

Trial Duration:

• Varies by product (typically 14-30 days)
• Duration specified at signup
• Countdown displayed in account dashboard
• Extension not typically available

1.6.2 Trial Conversion

Trial Conversion:

• Trial converts to paid subscription when user adds payment method
• No automatic conversion if payment method not on file
• User must add payment method to continue service after trial
• Email notification 3 days before trial ends
• Reminder notification 1 day before trial ends

Cancellation:

• Cancel anytime during trial to avoid charges
• Cancellation takes effect immediately
• No charge if cancelled before trial ends

1.9 Payment Failures and Account Suspension

1.9.1 Payment Failure Process

Initial Failure:

• Immediate email notification
• Automatic retry within 24 hours
• Service continues uninterrupted

Account Suspension (Day 10):

• Subscription cancelled
• Account access suspended (read-only mode or complete suspension)
• Grace period begins (7 days to restore access)

Account Termination (Day 17):

• If payment not resolved after grace period
• Account terminated and data deletion initiated
• 30-day data retention before permanent deletion (paid plans)
• 7-day data retention before permanent deletion (free trials)

1.13 Subscription Management

1.13.1 Account Settings

Access Billing Information:

• Log in to your account
• Navigate to Account Settings → Billing
• View current plan, billing date, payment method
• Access invoices and payment history

Update Payment Method:

• Account Settings → Billing → Payment Method
• Add or update credit/debit card
• Remove old payment methods
• Set default payment method

1.13.2 Cancellation

See Refund & Cancellation Policy (Section 2) for detailed cancellation terms.

1.15 Contact and Support for Billing Issues